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24 Hour Customer Care
Message Us: Start a chat with us using the "Message" button within Digital Banking.
Customer Service (during business hours) 315-788-7100
Monday-Wednesday from 8:30 am - 4:00 pm 1-800-870-8510
Thursday & Friday from 8:30 am - 5:00 pm
You may also file complaints and obtain further information about Watertown Savings Bank by contacting us directly(Opens in a new Window), or by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website atwww.dfs.ny.gov(Opens in a new Window). Watertown Savings Bank is registered with NYSDFS.
Telephone Banking 315-788-7200
24/7 Telephone Banking
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Lost or Stolen ATM or Debit Card 1-888-297-3416
Select/Reset Your Debit Card PIN 1-888-891-2435
ATM or Debit Card Activation 1-844-397-8518
Will You Be Traveling? Complete our Travel Notification Form to avoid issues while using your debit card in certain locations.
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